Blog - Creating the Future of Health Care

As healthcare costs continue to rise and health outcomes lack improvement, consumers are growing increasingly frustrated, confused, and overwhelmed.

In fact, 9 out of every 10 individuals are considered healthcare illiterate, which is not surprising given the complexity of the healthcare system in addition to language barriers- not only due to medical jargon but also for the 25 million+ individuals who are limited English proficient. In no other industry is communication as important but as difficult as it is in the health care system.

Every other industry has defined their business model around the consumer. This has not been the case in health care. Health care has evolved to lack the infrastructure needed to understand their consumers and their true needs, wishes, and desires.

This is all changing as health care moves from a fee-for-service reimbursement structure that incentives volume to a value-based care reimbursement structure including two-sided risk Accountable Care Organizations (ACOs), bundled payments, and capitation. The future payment system will require an overhaul of healthcare delivery as we know it.

In value-based care, the goal is improved outcomes at reduced systemic costs. And there is no way a health system can achieve success in the future of value-based payments without better empowering and engaging the most important component of the equation, the consumer.

“We are shifting to a model of payment where outcomes, quality, utilization, and cost matter more and more. In that market, how our customers behave and what they choose to do is going to be reflected in healthcare outcomes, and will matter to the viability of healthcare organizations far more than it has in the past. Patients will also increasingly act like consumers and will be voting with their wallets and their feet.”
-Dr. Zeev Neuwirth, Author of Reframing Health Care

We can no longer engage consumers by handing them pieces of paper filled with medical jargon and hoping that Google will communicate on behalf of the provider for anything that was misunderstood.

Consumers will need clear, concise, targeted, and curated information and tools that tell them exactly what they need to know. And this information will both improve the consumer’s experience with the healthcare system but will also drive appropriate consumer behavior. In doing so, this will allow your organization to not only survive the future of at-risk payments but to thrive in them.

The future of health care is video.

Individuals want information conveyed in a clear, concise, and entertaining manner. Gone are the days of reading packets of paper.

Here at Health Care Transformation, we are combining our expertise to develop, create, and produce curated video content and tools that help you achieve consumer-centric care. This curated content will improve the patient experience and build a positive relationship with your brand.

Our content ranges from:

What to Expect as First-Time Patients
What to Do When You Experience an Urgent Health Issue
How to Navigate Health Insurance
Planning Your Pregnancy Journey
Navigating a Hospitalization
Medical Decision-Making For Your Loved Ones
And MORE!

In addition to our content library, we love working with our partners to create custom content to achieve their specific goals. Regardless of whether we license or custom-create the content, we provide top support every step of the way as we partner to ensure success in rolling out the content at your organization and create a positive ROI.

How is our content + partnership consulting so impactful?

Removes the burden of developing standardized patient education materials
Available in multiple languages
High-quality Los Angeles video production
A/B testing of all content + communications
Communication + marketing strategy
Analytics partnership to determine impact and ROI

To quote leading healthcare expert Dr. Zeev Neuwirth, host of Creating a New Health Care podcast and author of Reframing Health Care, one more time:

“Our collective job is to educate, influence, and engage patients so that they have the best chance of becoming active participants in their own care…It is our job to make engaging in health care appealing, even enticing and entertaining, so that healthcare customers want and choose to participate. It is our job to make it easier, more convenient, and more dignified.”
-DR. ZEEV NEUWIRTH, AUTHOR OF REFRAMING HEALTH CARE

If you are a healthcare provider who is innovative and ready to thrive in the future of value-based care, contact us today. We are looking forward to supporting you and your efforts to integrate video content into the delivery of care and truly become a consumer-centric healthcare provider.

Cheers to Your Health and Happiness.

Health Care Navigation

What is Advance Care Planning?

May 13, 2019May 13, 2019 mnechrebecki

Hello Transformation Tribe! Today we are going to address a really important topic that most folks have never heard of- Advance Care Planning.

So what is Advance Care Planning and why is it important?

Advance Care Planning means self-reflecting and communicating with your family and friends about your wishes for treatment in the event of a serious illness or at the end of life.

It is also very important that you have these conversations with your doctor and that he or she documents this information in your medical record. That way, everyone who cares for you and anyone who may have to provide your medical care when that serious event occurs, will know exactly what your medical wishes are.

Unfortunately our current healthcare system is centered around prolonging life at all costs. Here is a humorous article faking a remake of the Disney classic The Lion King, which unfortunately is a very accurate portrayal of the current U.S. healthcare system:

Advance Care Planning can often be a difficult thing to think about, but at a time when so much seems out of your control this will allow you to take ownership by having these conversations and making decisions with your family and doctors.

Only about 1/3 of patients with chronic illnesses have advance care planning documentation completed.

When it comes to terminal illness, end of life conversations, or planning for unforeseen events, it is best that everyone starts the conversation well in advance and then continues the dialogue over time. You must then document this information in writing, because when the time comes you may not be able to speak for yourself or may be in a state where caretakers are concerned that they might accidentally misinterpret your thoughts and feelings.

It is also incredibly important to learn about hospice in a timely fashion to support you and your loved ones throughout the final months of life. I’m a huge fan of hospice providers because they are so caring and giving and supportive to patients and their families during a very difficult time. Check out this video to see what I mean.

Here is an incredibly insightful book and PBS special by Dr. Atul Gawande on Advance Care Planning. I highly recommend watching the special as well as reading the book if you have time. BEWARE: you may cry!!

And in case you aren’t familiar, Dr. Gawande is the CEO of Haven, the new company created by J.P. Morgan, Amazon, and Berkshire Hathaway to reduce healthcare costs and improve health outcomes. More importantly, he is one of my healthcare heroes. 🙂

So what are the Advance Care Planning documents you should know?

Goals of Care Documentation: This is a conversation between you and your medical providers that documents your goals and wishes for care in the electronic medical record to relay this information across the health system.

Non- Temporary Advance Directive (Power of Attorney): This document states who will make medical decisions for you in the event you cannot speak.

Note that there is also a document called a Temporary Advance Directive that you complete for specific medical events such as surgeries, but that document is only in the event that something goes wrong for that surgery and does not endure past that event.

Physician Order for Life Sustaining Treatment (POLST): This document indicates whether you want fully aggressive treatment if you cannot breathe or if your heart stops.

Note that POLSTs really should only be completed if you do NOT want fully aggressive treatment that attempts to bring you or your loved one back to life. In oversimplified terms this means that if you die you would like to remain dead and therefore you should complete a POLST. Many individuals choose this route due to the importance of their quality of life but you should proactively have these conversations with your doctor about what life for you would look like and whether you are ok with that.

Like I mentioned earlier, be sure you have your own copies of these documents but both your legal and medical team should I have these documents as well. Your medical provider should have the documents uploaded into the Electronic Medical Record (EMR) and these need to be communicated across all providers you see since they may not be on the same EMR.

Here is an example that shows the importance of a POLST:

An elderly woman well into her 80’s completed a POLST because she knew that when her heart stopped or she stopped breathing she wanted to go naturally and peacefully. Unfortunately after a hospitalization she was placed in a nursing home that did not have her POLST documentation. When her heart stopped and they found no POLST they attempted to bring her back to life with CPR. Unfortunately the CPR broke her frail ribs but it did not bring her back to life. The family and primary medical team were upset but there was nothing they could do. They simply hoped she didn’t feel the pain of her ribs breaking in her final moments.

FOR PATIENTS AND OTHER LOVED ONES:

Need additional resources to support you and your loved ones in having and documenting these conversations with your family and doctors?

My Health Care Transformation Handbook has an entire chapter on Advance Care Planning, including the types of questions to guide Goals of Care conversations, the Advance Care Planning Checklist, and more! You can also check out the information in our For the Adults or For the Wise Elders Academy courses.

Any questions, comments, concerns be sure to CONTACT US. I hope you take the opportunity to learn from these tools and engage in advance care planning to advocate for yourself and your loved ones.

FOR HEALTH SYSTEMS AND OTHER PROVIDER ORGANIZATIONS:

What is your current organizational strategy to enhance and improve your Advance Care Planning efforts across the organization? Are you aware of your current EMR documentation rates of Goals of Care and Advance Directives, especially in your advanced illness specialties such as oncology and cardiology in addition to primary care? Are you implementing cost-effective clinic operations improvements including provider and staff training, EMR flags and templates for documentation and billing, and data transparency on clinician performance?

CONTACT US to learn how we can support you to be a leader in advance care planning as a tool to achieve your value-based care goals now and in the future.

Cheers to your Health and Happiness!

Health Care Transformation

Do You Know if You’re in an ACO?

September 5, 2018June 23, 2019 mnechrebecki

Hello There Health Care Transformation Tribe,

There has been some recent news on the Medicare Shared Savings front that’s a pretty big deal but honestly most people have probably never heard of an ACO, don’t realize they are in an ACO, and don’t know that ACO’s were a large part of the Affordable Care Act when it was passed back in 2010. So let me start from the beginning and lay this all out for you.

How Doctors/Health Systems Were Paid in the Past: Fee-For-Service (FFS)

What does this mean? They get paid a set amount every time they do something

What impact does it have?

It incentivizes doctors to do more (more surgeries, more labs, more imaging, etc.).
It does not pay doctors based on the quality of care the patient receives.
Doctors are not incentivized to provide care if they don’t get paid for it or if the FFS reimbursement is low, even if it would actually improve care for the patient (responding to messages, making calls to patients, video visits, mental health, obesity educational classes, etc.).
It siloes the providers of care from one another because everyone gets paid for only the service they provide, i.e. care is not patient-centric.

Enter the Accountable Care Organization (ACO). ACO’s are groups of healthcare providers that assume responsibility for the cost and quality of care for their patients.

What does this mean? The payer sets expected financial and quality benchmarks for the ACO’s patient population. If the ACO is below the financial target and above the quality targets the ACO gets to share in the savings with the payer. Note- there are two types of ACO’s: one-sided risk (upside only) and two-sided risk (upside and downside). Those who enter into two-sided risk will have to pay money back to the payer if the patients spend more healthcare dollars than expected but if there are savings they get a higher percentage of the savings. That is their only incentive to take on downside risk.

What impact does it have?

It incentivizes health systems to provide the right care at the right time in the right setting by the right person.
It incentivizes prevention and high-quality patient care.
It incentivizes health systems to invest in people and resources that otherwise wouldn’t be reimbursed under FFS but keep patients healthy, for example, remote monitoring in the home and calling/visiting patients after being discharged from the hospital.
It incentivizes health systems to break down siloes and provide patient-centric care to make sure all these items are achieved.

The ACO led by CMS (Centers for Medicare and Medicaid Services) is called the Medicare Shared Savings Program (MSSP). Commercial payers have also followed suit and created their own ACO’s as well.

Little known fact: It is well established in health care that the government, i.e. CMS, is more progressive when it comes to cost reduction and quality improvement for patients, which is very surprising to most folks because they would assume it would be the private sector. Not the case in health care!

So now that you better understand what defines an ACO let’s talk about what CMS is proposing to change about the Medicare Shared Savings Program (MSSP):

Renaming the program “Pathways to Success”. Not sure the need or impact of a title change but ok.
Reduces the different tracks ACO’s can take and they must take on downside risk within 2 years of entering the program (right now they have six years).
ACO’s must alert their patients that they are in fact in an ACO.
Adjustments will be made to ACO financial targets based on local markets.
Allows providers to receive payment for telehealth services to patients in their homes (which is currently not reimbursed under FFS Medicare)

What is “telehealth” you ask? Well let me explain…

I actually believe that most of these proposed items are good things. We should be doing more telehealth to reach patients where they are. We should be pushing health systems to move away from FFS incentives and take downside risk. It would be a good thing for patients to know whether they are in an ACO and what that means so they can continue to further engage with the health system in the most optimal way. Many are concerned that ACO’s will drop out of the program when forced to take downside risk but I think that will remain to be seen.

In the meantime, I hope you better understand the major development of the ACO that occurred within the Affordable Care Act and how some adjustments may be made to the program in the near future.

Cheers to Health and Happiness!

The Handbook

Achieve your best health at the lowest price. Become an educated, empowered healthcare consumer.

August 13, 2018October 2, 2018 mnechrebecki

Hello my Health Care Transformation Tribe!

Exciting news! My Health Care Transformation Handbook is officially available for purchase!!!

Do you want to understand how to navigate the healthcare system like a pro? Are you looking to achieve your best health at the lowest price? Do you wish you had the knowledge of a healthcare expert right at your fingertips of what to do and where to go and what to ask?

Then My Health Care Transformation Handbook may be exactly what you need!

I’ve been passionately working in healthcare improvement for almost ten years now and it’s become very clear to me that:

A) Health care is WAY too confusing! Even many folks who work in health care are confused by the beast that is health care!

B) Health care systems can be messy and unfortunately sometimes things fall through the cracks and patients may not always receive the best possible care.

C) Because no one is taking ownership over educating people on what to do and where to go, many people actually don’t make the best decisions for their health or their wallet!

So I decided to change all that with My Health Care Transformation Handbook. This first edition handbook is your ticket to having healthcare expertise at your fingertips! Now you don’t have to worry that you don’t know what you’re doing or that you might be getting taken advantage of or that you might be making a bad decision. I’ve helped hundreds of people navigate the health insurance and provider system and now I’ve written my expertise down within My Health Care Transformation Handbook to guide and support you along your healthcare journey!

My Health Care Transformation Handbook has six sections to support you:

My Prevention– to support your health and happiness. It even includes the recommended guidelines for preventive screenings and vaccinations based on age and gender.
My Health Care Status– to manage and document your current health state, provider care team information, medications, urgent issues, etc.
My Clinical Encounters– to manage your clinic visits, emergent issues, hospitalizations, surgeries, and more. It even includes key questions to ask your doctor!
My Advance Care Planning– to support you or loved ones in decision-making around your goals of care in an unforeseen event.
My Health Insurance and Billing– to educate you on how to understand and select your insurance. It even includes tools to support you in budgeting and estimating healthcare costs.
Extras– including my key recommendations on how to reduce your healthcare costs!

I wrote this book just for you for when you’re ready to delve in and learn what you need to know about managing your health and taking control of navigating this crazy, confusing healthcare system. This is for people who want peace of mind and confidence. Who want to care for themselves and their loved ones.

Here are a few of the results you can expect from My Health Care Transformation Handbook:

Clarity on how best to navigate the healthcare system in order to achieve your best health at the lowest price
Confidence to ask the right questions and get the care you deserve
Freedom from the fear that may be holding you back from really engaging with the healthcare system
Support and expertise to guide you along your healthcare journey
Tools and resources to move your health in the right direction towards a long and healthful life for you and your family
Comfort in knowing you have my healthcare expertise to support you as well as a community of like-minded individuals who also want to live a happy, healthy life

Who My Health Care Transformation Handbook Is For:

You select your health insurance by picking the cheapest health plan available.
You don’t know the difference between a copayment and coinsurance. Or is there one?
You have never heard of the USPSTF and you have zero clue which cancer screenings you should get and when.
You think a “Patient Portal” might have been how they provided health care in a Star Wars movie…
You have walked into an Emergency Room to receive medical care (BTW if you can walk and talk, it’s most likely not an emergency…unless you have chest pain, loss of breath, etc. but read the book!)
You’ve never heard of Advance Care Planning.
You would have NO idea what to expect and what to do if you were hospitalized.
You know you need to learn about health care and you want to learn about health care so you can better protect yourself and your loved ones.
You love big pretty books.

Who My Health Care Transformation Handbook is NOT For:

You hate books.
You already know everything there is to know about health care.
You get excited about risking your health and who cares how much money you waste on health insurance!
You are ok with waiting until you get sick and feel crappy and are actually seeing doctors to start caring about all this healthcare junk.

If you are ready to feel knowledgeable, confident, and empowered, purchase My Health Care Transformation Handbook today for $49.95 + shipping. The first shipment of books is limited so be sure to order yours soon! There is no better time than today to take control of your health and start utilizing my healthcare expertise. Especially with open enrollment season right around the corner!

Have any additional questions about My Handbook?? Be sure to contact me today with any questions!

I’m so happy and excited to support you on your healthcare journey and, as always, Cheers to Health and Happiness!

Prevention

Prevention is Key- Part 1

June 1, 2018June 23, 2019 mnechrebecki

Hello Health Care Transformation Tribe!

Today I’d like to chat about one of the most important things you can do for yourself in order to have the best health at the lowest price and that is PREVENTION! Prevention means stopping something from happening in the first place.

Many expensive and painful diseases are actually caused by ourselves, not our genetics. For example, obesity due to overeating and lack of exercise causes us to have diabetes and heart disease. Smoking causes lung cancer. Excessive alcohol drinking causes a myriad of body problems including liver disease, GI problems, and osteoporosis.

So as you can see, it is actually very much in our control to keep ourselves healthy now so that in the future we don’t have to deal with a crappy, painful, expensive disease.

So what are my key tips for staying healthy and preventing disease?

Let’s start with healthy eating. Some of my key recommendations that I practice are below and you can find more in My Health Care Transformation Handbook:

Grocery shop on the periphery of the grocery store. I steer clear of aisles as much as possible! (But also be sure to steer clear of the bakery…)
Eat foods that are found in nature, not made in a factory. Carrots are found in nature. Cheetos came from a factory.
Go to your local farmers market or utilize a market delivery service. My favorite fresh local delivery service is Grubmarket in LA but I love to head over to the Brentwood Farmer’s Market any Sunday that I can.
Don’t store foods from the “avoid list” in your home. For example, I don’t store any desserts in my home. If I want a dessert then I need to walk out of the house and get it. And then guess what. I hardly ever eat desserts 😉

Now second to healthy eating is exercising. Here are some of my key recommendations that I practice and, again, you can find more in My Health Care Transformation Handbook:

Incorporate exercise into your day as much as possible. For me, I make sure to walk or bike anywhere that is within a few miles. I bike to the office. I take the stairs up and down whenever it’s less than six flights. Stay active!
Sign up for a workout class at the beginning of the week – then you can’t bail out that day when you are feeling tired! For me, I plan all my workouts, whether that is running, dancing, yoga, HIIT class, at the beginning of the week so that it is already scheduled and I make my plans around working out.

Also of extreme importance is taking care of your mental health. Having a happy, healthy mental state will help you achieve balance in your nutrition and exercise and vice versa. My key recommendations on how to achieve your best mental health, with more being available in My Handbook:

Document what brings you joy and then manage your time to ensure you are making room for these things. For example, I know that the top things that bring me joy are building relationships and friendships, exercising, being outdoors, and, of course, educating people on health care. So I make a concerted effort to make plans with friends as much as possible, exercise and be outdoors daily, and work on Health Care Transformation as much as possible.
I highly recommend setting some goals and then thinking through any mental barriers you are creating to achieving those goals of living your happiest best life.

And finally, practice healthy habits. Limit your alcohol intake and I don’t think I need to tell you that smoking is bad for you… But I will… Smoking is bad for you.

Now that we have talked through the basics of prevention, take some of these recommendations, set some goals for achieving your best health, and we will chat more about prevention soon!

Cheers to Health and Happiness!

Health Care Navigation

It’s National Healthcare Decisions Day!

April 16, 2018June 23, 2019 mnechrebecki

Happy National Healthcare Decisions Day!!!

Wait… you didn’t know it was today?? And you don’t even know what that means??

Well then let me explain because this is really important and this is an area of health care I’m very passionate about!

The goal of National Healthcare Decisions Day is to educate and empower all individuals and doctors to complete their advance care planning.

So what is advance care planning?

Advance Care Planning means planning in advance for medical decisions just in case you are so sick that someone else has to make the decisions for you. These are your decisions to make based on your values, preferences, and conversations with loved ones.

Advance care planning is really important for the following reasons:

We are all mortal but prior to our time on this earth ending, we have incredible feelings, goals, and preferences on how we want our final time to play out. Some people would be happy never being able to taste food or walk again as long as they are alive. Other people would rather die than be stuck in a home in front of a TV with tubes for eating and going to the bathroom. Since you are an individual human you have your own desires and we need to make sure your family and doctors are aware of these.
The default of our medical society, unfortunately, is NOT to proactively have these conversations with you and your loved ones (although this is slowly changing). And then when the time comes when there is an urgent issue and no medical professional is aware of your wishes, they provide really aggressive medical care. Think surgeries and rib-breaking chest compressions and electrical shocks and tubes down throats. Now sometimes that saves a life but sometimes it actually can hurt an individual who is elderly or can be quite a shock and disappointment for those who want to die peacefully at home at the end of their life.

This Frontline episode “Being Mortal” will give you an inside look into the health care system and will really help you understand the importance of advance care planning.

So what should you do? Follow the checklist below that’s taken directly from My Health Care Transformation Handbook (available for purchase soon!) You might be the individual who needs to complete these steps or you might need to support your parents and grandparents in completing these steps. Either way, we can’t predict the future so we want to be sure that the family is as prepared as possible for whatever may come our way.

Advance Care Planning Medical Checklist:

Self-reflect on My Goals of Care
Discuss My Goals of Care with my family and friends
Discuss My Goals of Care with my Primary Care Provider (PCP)
Discuss My Goals of Care with the rest of my Care Team
Complete my Non-Temporary Advance Directive
Complete my Physician Order for Life-Sustaining Treatment (POLST) Form
Have my doctor scan copies of my documentation into my medical record

To learn more about Advance Care Planning, the Navigating the U.S. Health Care System 101 course has two lessons on this topic! And like I mentioned, My Health Care Transformation Handbook will be coming soon with an entire chapter to support you and your loved ones with advance care planning so stay tuned for more info!

In the meantime, check out this comprehensive list of more resources on advance care planning.

I hope today you take this opportunity to have open honest conversations with your family and other loved ones about your goals, wishes, and preferences in the face of an unforeseen event.

Cheers to your every health and happiness.