Health Care Transformation

The Future of Health Care is Video.

As healthcare costs continue to rise and health outcomes lack improvement, consumers are growing increasingly frustrated, confused, and overwhelmed.

In fact, 9 out of every 10 individuals are considered healthcare illiterate, which is not surprising given the complexity of the healthcare system in addition to language barriers- not only due to medical jargon but also for the 25 million+ individuals who are limited English proficient. In no other industry is communication as important but as difficult as it is in the health care system.

Every other industry has defined their business model around the consumer. This has not been the case in health care. Health care has evolved to lack the infrastructure needed to understand their consumers and their true needs, wishes, and desires.

This is all changing as health care moves from a fee-for-service reimbursement structure that incentives volume to a value-based care reimbursement structure including two-sided risk Accountable Care Organizations (ACOs), bundled payments, and capitation. The future payment system will require an overhaul of healthcare delivery as we know it.

In value-based care, the goal is improved outcomes at reduced systemic costs. And there is no way a health system can achieve success in the future of value-based payments without better empowering and engaging the most important component of the equation, the consumer.

“We are shifting to a model of payment where outcomes, quality, utilization, and cost matter more and more. In that market, how our customers behave and what they choose to do is going to be reflected in healthcare outcomes, and will matter to the viability of healthcare organizations far more than it has in the past. Patients will also increasingly act like consumers and will be voting with their wallets and their feet.”

-Dr. Zeev Neuwirth, Author of Reframing Health Care

We can no longer engage consumers by handing them pieces of paper filled with medical jargon and hoping that Google will communicate on behalf of the provider for anything that was misunderstood.

Consumers will need clear, concise, targeted, and curated information and tools that tell them exactly what they need to know. And this information will both improve the consumer’s experience with the healthcare system but will also drive appropriate consumer behavior. In doing so, this will allow your organization to not only survive the future of at-risk payments but to thrive in them.  

The future of health care is video.

Individuals want information conveyed in a clear, concise, and entertaining manner. Gone are the days of reading packets of paper.

Here at Health Care Transformation, we are combining our expertise to develop, create, and produce curated video content and tools that help you achieve consumer-centric care. This curated content will improve the patient experience and build a positive relationship with your brand.

Our content ranges from:

  • What to Expect as First-Time Patients
  • What to Do When You Experience an Urgent Health Issue
  • How to Navigate Health Insurance
  • Planning Your Pregnancy Journey
  • Navigating a Hospitalization
  • Medical Decision-Making For Your Loved Ones
  • And MORE!

In addition to our content library, we love working with our partners to create custom content to achieve their specific goals. Regardless of whether we license or custom-create the content, we provide top support every step of the way as we partner to ensure success in rolling out the content at your organization and create a positive ROI.

How is our content + partnership consulting so impactful?

  • Removes the burden of developing standardized patient education materials  
  • Available in multiple languages
  • High-quality Los Angeles video production
  • A/B testing of all content + communications
  • Communication + marketing strategy
  • Analytics partnership to determine impact and ROI

To quote leading healthcare expert Dr. Zeev Neuwirth, host of Creating a New Health Care podcast and author of Reframing Health Care, one more time:

“Our collective job is to educate, influence, and engage patients so that they have the best chance of becoming active participants in their own care…It is our job to make engaging in health care appealing, even enticing and entertaining, so that healthcare customers want and choose to participate. It is our job to make it easier, more convenient, and more dignified.”

-DR. ZEEV NEUWIRTH, AUTHOR OF REFRAMING HEALTH CARE

If you are a healthcare provider who is innovative and ready to thrive in the future of value-based care, contact us today. We are looking forward to supporting you and your efforts to integrate video content into the delivery of care and truly become a consumer-centric healthcare provider.

Cheers to Your Health and Happiness.

Health Insurance

What is the Individual Mandate??

Hi Guys,

We’ve got a special edition v-blog here because, as you may have heard, there’s a lot going on over in Washington about repealing the individual mandate in the proposed tax reform bill.

Now, most folks are probably so confused about what the heck they are talking about and what the implications would be. So today I’m going to simplify some concepts and terms so that you can make your own decisions about what you think would be best for yourself, your family, and/or the People.

*Note- it is actually much more complicated than this but I’m going to keep it very simple for now.

First concept you need to understand is called a Risk Pool.

Risk Pool– the group of people that are in the same insurance plan. By being in that specific insurance plan, or risk pool, you are sharing risk across the other folks in the plan. For example, Medicare is a risk pool because it is one group of people that enter into the insurance plan and receive medical services in return. Other risk pools might be your company, if you work for a really large employer that pays for your health insurance, or a commercial insurance product like a BlueCross BlueShield, for example.

Before we continue, let’s learn more about risk pools by clicking on the photo below!

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Now that you have a greater understanding of risk pools and how they work let’s talk about the Individual Mandate.

Individual Mandate: the requirement that all individuals purchase health insurance or else pay a small penalty for not having health insurance.

*Note- For the 2017 plan year, the fee is calculated 2 different ways – as a percentage of your household income or per person. You’ll pay whichever is higher when you do your taxes. The fee is 2.5% of household income or $695 per adult + $347.50 per child. 

Now, why was the individual mandate built into health reform? In order to combat Adverse Selection, whereby people don’t pay their dues into the system but then when they become sick they purchase and use their health insurance. And don’t forget, all of us get sick at some point in our lives…

Adverse Selection: people who are sick are more likely to purchase health insurance.

So then what effect does removing the individual mandate have?

Cost of Care: when you have less healthy people paying into the system then the cost sharing (premiums, deductibles, etc.) is going to increase for everyone else who is paying into the system.

Let’s use an analogy of an amazing dinner buffet. I live in Los Angeles so I’m going to use delicious Souplantation as my example. Now the Brentwood Souplantation offers their dinner buffet at $11.99 per person for all you can eat. What a great deal! But what happens if people like me who only eat a small salad, soup, and dessert stop coming to Souplantation and people who are severely obese and eat five plates of food start coming to Souplantation? In order to cover their costs, Souplantation is going to have to increase their prices for the buffet for everyone who is coming to the restaurant or risk shutting down the restaurant. Now Souplantation might start charging $19.99 per person. But what if they start losing the business of the healthy people who say you know what, I don’t even eat $19.99 worth of food so it’s not worth coming, and Souplantation starts to lose more of the healthy customers it needs. This leads to…

Market Instability: the inability of health insurance companies to predict their risk pools’ enrollment numbers, risk profiles of those enrolling, and the cost of those enrollees.

Let’s continue on with the Souplantation example. Their customers are turning over like crazy! They’ve increased their prices but now they are getting more heavyset folks and they are having difficulties predicting how much food is going to be eaten and sometimes they don’t order enough and they run out of food, etc. You can see what a mess this has turned into! Now what happens? Souplantation decides to shut its doors and find a new location where the clientele is more predictable with a steady mix of customers who eat a lot and customers who eat a little.

So now that the insurance companies have increased prices and/or pulled out of the market as an option for the people, the third area of impact is coverage.

Coverage: The CBO estimates that due to adverse selection, the cost of care and market instability will increase such that an estimated 13 million people will lose coverage because they won’t have an affordable option for themselves and their families.

Who the heck is the CBO??

Congressional Budget Office (CBO): a strictly nonpartisan (doesn’t take political sides) group of economists and budget analysts who provide objective, impartial analyses of Congress’ proposals. CBO does not make policy recommendations, and each report and cost estimate summarizes the methodology underlying the analysis.

Now I hope I have provided enough of the basics for you to better understand what the individual mandate is and how it works so you can think about it for yourself and not necessarily along political lines!

As always, please let me know if you have any questions or comments and I hope you’re having a wonderful week!

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Health Insurance

Health Insurance 101- Intro to Benefits

Hey Guys and Gals! I’m sure you’ve been waiting in anticipation to learn more about BENEFITS!!

Before we get started, here is the quick recap of the three health insurance essentials so you can see where BENEFITS kicks in.

Three key essentials:

  • Cost Sharing
  • Benefits/Coverage
  • Networks

The gist: you need to find a health insurance plan that includes the BENEFITS, or medical services, that you need with the NETWORK of doctors and hospitals that you want to see with a COST SHARING setup that fits your budget.

Benefits/Coverage: which medical services you can receive that will be covered under the health insurance plan, or in simplified terms, what you get for your $$$.

Benefits that are covered in your insurance plan will range from who is providing the service (midwives, physical therapists, chiropractors, etc.) to where the service is provided (in the hospital vs outside the hospital in a clinic, skilled nursing facility, etc.) to how long the service can be provided (length of hospital stay for having a baby).

And where can you find all these details??

Summary of Benefits and Coverage– remember that document we talked about a couple weeks ago? This document, even though it looks incredibly daunting, is your best health insurance friend because it tells you what is covered and what it will cost! It will feel like reading the ingredients on a nutrition label or your prospectus when investing- it’s not exciting and there are going to be terms you won’t know but use Google and ask friends and read it because IT’S IMPORTANT! 

Key tip to remember: Your COST SHARING is directly related to the size of your BENEFITS and your NETWORK. If you need or want more BENEFITS to be covered by your health insurance plan, and potentially the option of a larger NETWORK of doctors and hospitals, your COST SHARING will go up accordingly.

More Benefits + Larger Network= Cost Sharing (1)

Now many of you have been asking me how to best take advantage of your benefits and my recommendation is this: Take advantage of your free annual preventive visit with your doctor. Most of you should have this with your insurance plan (or should select an insurance plan with one) and it’s important you use it!

Any question about BENEFITS? Comment below and as always…

Cheers to Health and Happiness!

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Primary Care

Who is your PCP? Part 2- The Primary Care Medical Home

Hi Everyone,

Welcome back to Health Care For the People for today’s post called Who is your PCP Part 2- The Primary Care Medical Home. In part 1 we talked about the importance of having a PCP and now we are going to talk about the Primary Care Medical Home, or what we call in the industry, PCMH.

The Primary Care Medical Home (PCMH) is a model whereby your PCP is the quarterback of your care for the rest of your care team.

What is a care team you ask?

Well for starters your care team is not going to look the same as someone else’s care team.

Depending on your current health state you might have only one doctor, your PCP, or you might have multiple doctors treating different diseases. You might have a mental health provider or a social worker.

If your care is very complex you might also have a care coordinator, which is an individual who is not a clinician but who works very closely with your PCP to coordinate your care between the different providers on your care team.

Potential Members of the Care Team:

  • PCP
  • Specialists
  • Care Coordinator
  • Mental Health Provider
  • Social Worker
  • Pharmacist
  • Hospital-based providers in the event of hospitalization
  • Community providers such as home health or skilled nursing facility staff

As you can see, depending on the complexity of your health situation, it can be really complex and just like anything else in this world Communication is Key! So it’s really important that your PCP (and potentially Care Coordinator) are working to optimally communicate and collaborate on improving your health outcomes.

That’s why we call the PCP your quarterback in the PCMH model. Your PCP is at the center of your healthcare world, looking at you holistically as a patient and serving as your quarterback who is fully knowledgeable in the care you are receiving from all your providers.

If you’re interested in learning more, here is a great link from the Patient-Centered Primary Care Collaborative that has some really helpful graphics:

https://www.pcpcc.org/about/medical-home 

Have any questions about the PCMH model? Feel free to write any comments or questions below and be sure to subscribe to the newsletter!

Cheers to Health and Happiness! 

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Primary Care

Who is Your PCP? Part 1

Hi Everyone! Welcome to Health Care For the People! Now that we have been introduced let’s get started!

Today we are going to talk about a very important relationship that you should have in your life– not your wife or boyfriend or grandma or dog– but your Primary Care Provider, otherwise known as your PCP.

If you want to stay as healthy as possible, having a PCP is so vital because they get to know you very well in your current state– your body, your physical health, your mental health- and by continuing to see them every year and building that relationship they also track your health over time. This allows the PCP to manage your health in the best way possible!  

That being said, it’s very important that you get a PCP who is not only in your network (we will address this in the future Health Insurance 101 series) but also someone that you like and look forward to seeing on an annual basis, just like anyone else that you have a significant relationship with!

So now what does the PCP do??

The Role of the PCP:

  • Makes sure you get your preventive health screenings– this means annual check-ups, vaccinations, cancer screenings, and flu shots
  • Health coaching- helping you to quit smoking, eat more vegetables, exercise more, and drink less alcohol
  • Focuses on slowing any progression of disease– the first two above focus on preventing disease but for folks who have already been diagnosed with a disease, this means you and your PCP must focus on slowing the progression of disease through medication management and more. Oftentimes we can prevent or slow disease by taking better care of ourselves with our PCP’s help.
  • Addresses your urgent health needs (if it doesn’t need to be addressed by a specialist)
  • Addresses your needs holistically as a person– this means supporting you in achieving a positive mental state and referring you to community support and specialists as need be

What specialization of PCP should I see?

You might have noticed that there are different types of PCP “specializations”. Here are the breakdowns so you understand your options:

  • Pediatrics– specialize in managing the health of children (depending on the doctor they may continue seeing the patient until about 21 years old/college graduation)
  • General Internal Medicine– specialize in managing the health of adults
  • Family Medicine- specialize in managing the health of any-aged individual, i.e. the family
  • Geriatrics– specialize in managing the health of the elderly (typically greater than 80 years old)

If you are a young adult female you might think about using your gynecologist as your PCP. Most sources recommend against it because your PCP can do pap smears and again, this is an individual who looks at you holistically and will continue to know and support you over time.

What type of PCP should I see?

Nowadays your PCP could have different types of degrees. This is why we use the term “provider” instead of “physician”. They are all competent clinicians but here I will simplify the differences:

  • Physician– this is the typical M.D. or D.O. doctor that we know and love who went to medical school for four years after undergrad and then did a three-year residency in one of the above specializations.
  • Nurse Practitioner (N.P.)– this is a nurse who goes on to get a master’s or doctorate in nursing.
  • Physician’s Assistant (P.A.)– this is an individual with three years of P.A. school after undergrad and more than 2,000 hours of clinical rotations.

Obviously it depends on the individual person and the bond you make but my absolute favorite PCP I’ve ever had was a P.A. out in Washington, D.C. She was a rockstar PCP so just know that they don’t necessarily have to be a doctor.

How often should you see your PCP?

Physicians recommend that adults see their PCP at least once a year and more often as recommended! Your health insurance should cover a free annual preventive visit with your PCP. It’s free! So get out of work for an hour and go use it!

Treat yo self

It’s also important to note that if you ever go to another clinic or the hospital that you let them know who your PCP is. You want this outside clinic or hospital to interact with your PCP since your PCP knows you best. Encourage them to either give you the medical records to give to your PCP or for them to directly e-communicate with the PCP and send the medical records that way. 

Let me know if you have any questions about getting a PCP. In our next post we will discuss the Care Team- all the people that the PCP supports as the quarterback of your care. Be sure to subscribe! Chat soon!  

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Health Care Transformation

Welcome to Health Care Transformation- For the People!

Hey everyone, I’m Meghan Nechrebecki and I’m the founder of Health Care Transformation. This is me: (It’s such a pleasure to meet you!)

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I earned my Master’s in Public Health from Johns Hopkins and for the past seven years I’ve been working with doctors, hospitals, and health insurance companies to improve the health outcomes of patients. And today, it is my great pleasure to welcome you to (drumroll please…

Health Care Transformation- For the People!

This blog will educate, engage, and empower you to better understand the health care system and to take control over your health- both for yourself and for your loved ones.

And why is this so important?

Because, as you probably know by now, we as a country have really high healthcare costs, which unfortunately most of us have experienced. And sadly, we don’t have that great of health outcomes either! 

In a report by the Commonwealth Fund that compares the U.S. to other high-income countries, the U.S. ranked last on performance overall and ranked last or near last on the Access, Administrative Efficiency, Equity, and Health Care Outcomes categories. We have a lot of work to do here guys and gals!

We all know there are a lot of issues with our U.S. health care system but I actually believe that there is at least one powerful solution in front of us and that’s YOU! That’s everyone that ever has been or will be a patient.

 I firmly believe that by engaging and empowering patients to understand and navigate the healthcare system, you will actually make more informed and better decisions for you and your loved ones, which believe it or not will have a large impact on reducing health care costs and improving your health

So let’s get started! What can you expect from Health Care for the People?

Every week there will be new material to support and empower you! You can access them here on our website, follow us on Instagram, or subscribe to our YouTube channel. 

There will be VIDEOS, like this:

 

There will be INSPIRATION, like this:

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There will be EDUCATIONAL TIPS, like this:

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So head to www.caretransformation.net every week for new posts on what you need to know about taking control over your health. I’m looking forward to this journey together- Cheers to Health and Happiness!  

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